FAQ'S

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Location of the Tour?

All turtle tours are located on the beach at Avaavaroa Passage on the southern side of Rarotonga.  Moana Sea Scooters is located here on google maps: https://maps.app.goo.gl/M7RyhqsoY3MzHEkx7.
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How long is the Tour?

Our sea scooters tours typically lasts 1 to 1.5 hours, depending on the water conditions.
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Operating Hours

We operate from Monday to Friday only from 8am to 4pm for the tours.
In terms of bookings and more information on the tours, you can find us at the Muri Night Market at our stall on Tuesday, Wednesday, Thursday, Friday, Sunday from 5pm onwards and the Punanganui Markets on Saturday mornings from 9am.
However all bookings can be made online via our website, facebook page and Instagram page.  Any questions and queries can be handled there as well should you not make the markets.
 
Getting to the Tour

There is free parking available on our site for your vehicles however if you wish to use public transport, the yellow Cooks Buses operate clockwise and anticlockwise every half hour, they charge $5 per person, one way.  Just mention “Turtle Tour location” to the driver and they will drop you to the Avaavaroa area.
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What time do I need to arrive before the Tour?

We advise that you arrive at least 30mins before the tour so that you can familiarize yourself with the snorkel equipment as well as the sea scooters.
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What do I need to bring?

All you need to bring is a towel, sunscreen and your great attitude 😉
No but seriously, just a towel and sunscreen is all you need.  If you require storage for bags, loose items, we can store these for you.
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What if the weather is not suitable?

As highlighted throughout our website, your safely is of the utmost importance to us.  If the weather conditions are not favorable for the tour, we will simply cancel it either the night before or day of and will offer you two options:

1. Rebook on the next available tour

2. Fully refund your deposit

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Do I need to be a good swimmer?
Your safety is of the utmost importance to us!  As long as you are confident in the water and are comfortable, we have very highly trained lifeguards as your tour guides to cater to your needs whether you are an experienced swimmer or beginner.  Our tour guides are there to gauge your swimming ability and should they feel you are not fit for the tour, they will approach you privately to advise that the tour may not be the best fit for you. We kindly ask that you don’t take offence if any tour guides approach you as safely is paramount for us.
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Is it suitable for Children?
Most definitely, it makes it all the more fun especially for kids.  Often times our children can get carried away on devices at home so we strongly encourage you to bring your kids along to connect with nature and wild life, they will be fascinated with the marine life they will see on tour.
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Do we get pictures with the Turtles?
Yes indeed, included with your tour, our guides also take the time to snap away as you swim with the turtles and electronic copies are given to you immediately after the tour at no additional cost.
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Deposit, Payments, Cancellations
In order to secure a booking with us, you must pay a $50 non-refundable deposit per person.  Given we provide a more intimate tour experience with no more than 6 people at a time, every slot booked with us is limited therefore the deposit ensures that we do not lose out on any bookings should there be any unforeseeable cancellations that we cannot fill at the last minute.
Deposit payments can be made online however note there is a 3% surcharge, details will be sent to you when you book with us. For late bookings, payment can be made on the day in cash as we don’t have credit card facilities.  
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Marine Life Safety
We have a strict “no touch” policy with the sea creatures, especially the turtles.  Though they are the most friendly creatures you will encounter and will often swim towards you, we strongly encourage you to please refrain at all times from touching these precious treasures.